Fully integrated self-service kiosks for hospitality

Available through select hardware partners, Zonal’s digital ordering platform supports integrated self-service kiosks, enabling hospitality businesses to reduce wait times, speed up service, and improve guest experiences.

Flexible, convenient ordering journeys

Consumers demand speed and convenience during their visits to hospitality, and self-service kiosks can be a great way of meeting these demands. Through Zonal’s digital ordering platform, kiosks can be easily added as an additional ordering channel, without introducing any unnecessary operational complexity.

Reduce queues and save time

With integrated payment devices and no re-keying required, self-service kiosks can provide your team with significant time savings to focus more on fulfilment, and guests spend less time queuing to place an order.

Increase average order values

With the ability to configure per-product ordering journeys to promote upsells, kiosks have been shown to increase average order values by as much as 20-30%.

Improve customer experiences

Self-ordering kiosks allow your customers to easily browse your menu, make any changes they may want to their order, and place their orders quickly and easily.

Fully integrated with Zonal’s EPoS

This means that your digital menus can be managed from one central location, and any updates are published automatically across all of your ordering channels, removing the need for your team to spend time updating multiple systems.

Key features of kiosks

Discover some of the great features and functionality available using our digital ordering platform.

Easily manage products

Products, pricing, and digital menus are managed centrally to eliminate duplication of effort.

Unified ordering journeys

Your kiosks can use your existing product ordering journeys to ensure consistency across channels.

Flexible menu deployment

Different menus can be applied dependent on time, trading area or location.

Seamless data flow

Orders are automatically pushed to our EPoS, flagged as kiosk orders, and sent for fulfilment.

Robust reporting

Data from your kiosks is collated with our wider reporting suite to ensure accuracy.

Integrated redemption

Users can redeem vouchers, promotional offers, and loyalty rewards during the ordering journey.

What our customers say about our kiosk integration

“From the initial enquiry to the installation of the kiosks, menu build, team training and finally the ongoing support since going live both App4 and Zonal have proven we made the right choice.”

Neil Quantrill
Head of Retail
Waterside Holiday Group
Hotels

Some questions. Some answers

What is a restaurant kiosk?

Kiosks in hospitality businesses are self-service ordering stations that allow customers to browse the menu, as well as place and pay for an order, in one journey.

What kiosk providers do Zonal work with?

You can view a full list of available kiosk providers we work with on our integrations page here.

What are the benefits of self-service kiosks?

Kiosks offer a range of benefits to hospitality businesses, from reduced queues and lower wait times for customers, to time savings for staff and increased average order values.